FAQs - Frequent Asked Questions

FAQs - Frequent Asked Questions

Payment Methods & Currency:

We Trust and work with Stripe, an Online payment processing platform that protects both customers and Shops from Internet Fraud and Cards misuse.
Please note that the list of available payment methods will change depending on the country you reside in and/or the device you're using to access BmaxStore. All payments are made in Euro and converted to your local currency.

In most countries, BmaxStore accepts the following payment methods:

  • PayPal
  • Google Wallet (Android Pay)
  • Apple Pay
  • Amazon Pay (Coming soon)
  • MB - Multibanco (Coming soon)
  • MB Way (Coming soon)
  • COD - Cash on Delivery
  • Major credit cards—Visa, MasterCard, American Express, Discover, Maestro, JCB and Diners Club

Account Status and Security:

As Stripe is PCI compliant, BmaxStore Payments never store any credit card information entered by a customer. You can check out more about PCI compliance with Shopify from here for more details :) Hope this helps! Feel free to get in touch with us, if you have any questions.


Shipping Policy:

Your shippment will be processed as soon as payment is confirmed. Shipping estimates do not include processing time (between 4 to 15 business days) after payment confirmation. If you have any questions or concerns, please do not hesitate to contact our Customer Service team:
Email: info@bmaxstore.com or check our Track OrderShipping Policy


Once your order has been placed and payment has been received, you will receive an Order Confirmation email. Please make sure you check your spam folder in the event you have not received it in your inbox.

Once your order has shipped, you will receive an email confirmation with a tracking number. You can access track your order with the details on the email message.Click on the link Track Order in the top Head Front Store: Track Order

Returns and Refunds:

BmaxStore offers a 30 day return and/or refund policy on all orders. You can view our full refund policy click here.

If you received the refund to your original payment method, please allow 10-14 business days for the refund to appear in your account or credit card or Paypal Account. We will refund you based at the same Method of Payment you used.

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